Refund and Returns Policy

1. General Policy

All sales are final. Due to the nature of international trade and the customization involved in fulfilling B2B orders, we do not offer refunds for buyer’s remorse, unsold inventory, or incorrect ordering by the client.

2. Eligible Refund Scenarios

Refunds or partial reimbursements may only be issued under the following conditions:

• Defective or Damaged Goods: If products are proven to be damaged in transit or contain manufacturing defects.
• Incorrect Shipment: If the goods delivered do not match the specifications confirmed in the final purchase order (e.g., wrong item, quantity, or grade).
• Non-Compliance with Agreed Certifications: If the product fails to meet a specific agreed-upon certification or compliance standard documented in the contract or invoice.

Note: Claims must be supported by photographic or video evidence and official documentation.

3. Refund Request Procedure

To initiate a refund request, please follow these steps:

1. Notify Us: Contact us within 7 working days of receiving your shipment.
2. Provide Documentation: Send details of the issue along with clear photographs, videos, or third-party lab reports (if applicable).
3. Review Process: Our Quality Control and Compliance team will assess the claim within 7–10 business days.
4. Decision & Refund: If approved, the refund will be issued via the original payment method or credited toward a future order, based on mutual agreement.

4. Non-Refundable Items

The following items and situations are not eligible for refund:

• Custom-labeled or specially packaged goods.
• Perishable food items or pharmaceutical products once exported.
• Products damaged due to improper handling after delivery.
• Delays caused by customs clearance or third-party logistics providers beyond our control.

5. Restocking Fees (if applicable)

In certain cases where returns are accepted and not due to our fault, a restocking fee (typically 10–25%) may be applied to cover inspection, repackaging, and administrative costs.

6. Shipping & Insurance

Shipping costs are non-refundable unless the return is due to an error on our part. We recommend that all large-volume orders be insured. NICH International is not liable for goods lost or damaged by the carrier unless insurance was arranged through us.

7. Contact Us

To request a refund or report an issue, please contact:

Email: info@nichinternational.com
Phone: +92 312 – 5177553
Website: https://nichinternational.com/contact

Our goal is to resolve all issues swiftly and professionally, ensuring a long-term relationship built on trust, transparency, and mutual success.